Shipping and Returns

Last Revised: April 28, 2020


Thank you for visiting a Cre8ive Craig LLC Website, including cre8ivecraig.com, burdensofadream.com, and cre8ivecraig.thinkific.com. You arrived at this Shipping and Return Policy from one of the above sites, referred to herein as this “Website”. By visiting this Website, you are consenting to our Shipping and Return Policy.


This Shipping and Return Policy is subject to change by Cre8ive Craig LLC at any time and at our discretion without notice by updating this posting.


This Shipping and Return Policy governs your use of this Website. By accessing this Website, you are acknowledging and accepting this Disclaimer.


Your use of this Website after any changes are implemented constitutes your acceptance of the changes. As a result, we encourage you to consult the Terms and Conditions each time you use this Website.
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PAYMENT, PRICING & PROMOTIONS
Cre8ive Craig LLC reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid through the dates listed on the promo. You may redeem one promotion code per order.


PROCESSING & SHIPPING
Upon placing your order, it will take 3 - 5 business days for us to process your order before it is shipping except for pre-order items. Please make sure that your shipping address is correct during checkout. If a change needs to be made, please notify us via the contact page within 24 hours of placing your order. We are not responsible for orders shipped to the wrong address due to customer error.
All orders are shipped via the United States Postal Service. You will receive a tracking number via email. If your item is damaged in transit, we will replace the item if it is in stock.


INCORRECT/INSUFFICIENT ADDRESS
Please make sure that your shipping address is correct during checkout. If you have an apartment or unit number, please ensure to list it in your order ship address field. If a change needs to be made, please notify us via the contact page within 24 hours of placing your order. We are not responsible for orders shipped to the wrong address due to customer error. If an order is returned to sender, the reshipping fee is $10.00


MY ORDER IS LOST/STOLEN/MISSING. WHAT ARE MY OPTIONS?
Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order isn't received within 10 business days of being shipped, you must report it to us via email using the Contact page within 48 hours and we will assist you in contacting USPS. If an item is, in fact, lost in the mail we will work with you to file a claim/or do it on your behalf with USPS to find the item. If USPS grants a refund for the lost items, we will resend your order using signature confirmation. If items within your order are no longer in stock, we will work with you to find suitable replacements.


RETURN & EXCHANGE POLICY
We do not offer returns or exchanges on our products. If your product is damaged in transit, we will send you a new one if it’s in stock. If it is not in stock and a replacement product isn't available, we will offer a refund or exchange depending upon your preference. You must report your item as damaged within 24 hours of receipt to receive a refund or exchange. A photo may be requested of the damaged item.

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